Quality Management Systems
Dan Hadley
Director / Principal Management Consultant
Excelsior Management Consultancy (EMC)
President of the Institute of Management Consultants (IMC) SA/NT Chapter
Greater Adelaide Area
Mastering Quality Excellence: ISO 9001:2015 Advisory Services
Throughout my career as a management consultant, I've guided Australian organisations in implementing and optimising ISO 9001:2015 Quality Management Systems (QMS). As the founder of EMC, I bring hands-on expertise in helping businesses transform their quality processes and achieve certification success.
Understanding ISO 9001:2015's Impact
ISO 9001:2015 represents more than a certification milestone—it's a transformative framework that I've seen revolutionise how Australian organisations deliver value to their customers. Through systematic quality management, this standard enables businesses to consistently exceed customer expectations while fostering a culture of continuous improvement.
My ISO 9001:2015 Advisory Approach
Strategic Implementation
My approach begins with understanding your unique operational context within the Australian business environment. Working closely with your team, I develop implementation strategies that align with your existing processes while elevating your quality management capabilities. This collaborative process ensures that ISO 9001:2015 becomes a natural extension of your business operations.
Certification Journey Support
Drawing from years of experience with JAS-ANZ accredited certification bodies, I guide organisations through each phase of the certification process. From conducting initial assessments to preparing documentation and supporting certification audits, I streamline the journey while ensuring robust compliance with all requirements.
Embedding Continuous Improvement
Quality excellence demands ongoing evolution. I help integrate advanced improvement methodologies into your QMS, combining ISO 9001:2015 principles with proven approaches like Lean and Six Sigma. Many of my Australian clients retain my services to maintain their QMS integrity and ensure sustained certification success.
Risk-Centric Approach
Leveraging the risk-based thinking emphasised in ISO 9001:2015, I help organisations develop proactive strategies for identifying opportunities and managing challenges in the Australian market. This forward-looking approach strengthens decision-making and enhances quality outcomes.